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At Reel Sassy we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase you may return it for an exchange, credit, or refund within 30 days of the purchase. Please fill out the return/exchange form included with the items and mail back. All products must be in their original packaging, unworn, and unwashed. Shipping and handling charges are to be paid by the buyer for any returns/exchanges.
Shipping is through the USPS to the contiguous United States. Should you desire shipment to outside the US, including Alaska, Hawaii and Canada, please fill out the contact us form and a representative will be in touch with additional shipping fees. Please allow up to 3 weeks for your order. You will receive and email confirmation that your products have been sent first-class mail. If you desire products to be mailed faster please fill out the contact us form prior to placing the order and a representative will be in contact with you to discuss options and additional fees.
Order Cancellation Policy:
To cancel an order you placed with Reel Sassy, you must contact customer support at email@example.com. We will make every effort to accommodate the cancellation of your order, as long as your order has not been shipped.
Please be ready to provide your name, order number, and how to contact you. If the item has already been shipped, it cannot be cancelled. You may request a refund for the item returned, per our return policy, minus the shipping cost.
In order to help conservation, you will not receive a paper sales receipt with your order, unless requested. If you need to make an exchange or return a product, please download the exchange/return form, to send back with your item.
Pick Up in Store:
1. How Does it Work?
- Choose your items and add them to the cart - Choose from any items listed within the site.
- Select "In - Store Pickup" - Choose the "In Store Pickup" option at Checkout.
- Complete Your Order - Finish your shopping and Proceed To Checkout. When your order is ready for pickup, you'll receive an e-mail notice.
- Pick Up Your Order - Stop by our location at 1501 SE Decker Avenue, Suite #125 Stuart, FL 34994.
2. What do I need to bring?
- ring your e-mail confirmation, a state issued picture ID and the credit card you used to make your purchase. Once we verify the transaction, you're ready to take your items home!
3. How do I know that my order is available for pickup?
- You will receive an e-mail notification alerting you that your order has been processed and is ready for you at our office.
4. When do I go to the store?
- Wait to receive your "Ready for Pick Up" e-mail with your pick up instructions before you go to the store. The e-mail is usually sent within 2 hours if your order is placed during store hours which are Monday-Friday from 9:00am to 1:00pm.
5. Can I change my mind and have an item shipped?
- Sorry, once an order is placed for pickup, you will need to go to the store to pick it up. You may send us an email to firstname.lastname@example.org if you wish to cancel your order or provide alternate delivery instructions. If you choose to have your item shipped after specifying "Pick Up In-Store" option, you will be subjected to the normal shipping charges.
6. What are the store hour?
- Store hours are Monday-Friday from 9:ooam to 1:oopm only and we are closed on observed Holiday's.
7. Where are you located?
- We are located at 1501 SE Decker Avenue, Suite #125 in Stuart, FL. We are located off of the East side of US1 within Contractor's Showcase. Need additional directions? Contact us at email@example.com.